At इdacrafट, we strive to ensure a smooth and reliable delivery process for all our customers. Please review the details below to understand our shipping terms and conditions.
1. Shipping Costs
Domestic Shipping (India):
– Prepaid Orders: Shipping for all prepaid orders within India is free.
– Cash on Delivery (COD) Orders:
– For orders above ₹2,500, a COD charge of ₹250 will apply.
– For purchases exceeding ₹8,000, our support team will contact you for an advance payment confirmation before processing the order.
International Shipping:
– Shipping charges and delivery timelines will vary based on the destination country. International orders may take 2-3 weeks for delivery.
– Additional customs fees or import duties, if applicable, will be the responsibility of the customer. We recommend checking with your local customs office for details.
2. Delivery Time
We aim to process and dispatch your orders as quickly as possible. However, delivery timelines may vary based on your location and other factors.
Domestic Shipping:
– Once shipped, delivery typically takes 2 to 14 working days within India.
International Shipping:
– Orders shipped internationally may take 2 to 3 weeks, depending on the destination country and customs processes.
Multiple Shipments:
– If your order contains multiple items, they may be shipped separately, and you may receive them in multiple deliveries.
Note: Delivery times are estimates and may be affected by external factors beyond our control, such as weather conditions, public holidays, or courier delays. We will inform you promptly in the event of any delays.
3. Shipment Tracking
– Once your order is dispatched, you will receive an email with the tracking number and the courier details.
– You can begin tracking your package 24 hours after dispatch from our warehouse.
– If your order is not delivered within 20 days of dispatch, it will be automatically cancelled.
4. Contact for Delayed Orders
We understand the importance of timely deliveries. If your order has not arrived by the expected delivery date, please reach out to us:
– Phone: +91 91 9988407415
– Email: idacraft15@gmail.com
We will work to resolve any issues promptly.
6. Order Cancellation
Cancellation by इdacrafट:
– We reserve the right to refuse or cancel any order at our discretion. Situations that may result in an order cancellation include:
– Limitations on available quantities.
– Errors or inaccuracies in product or pricing details.
– Payment or verification issues flagged by our fraud prevention department.
– If we cancel your order, we will notify you and provide any additional instructions, if necessary.
– If your payment has already been processed, the refunded amount will be reversed back to your original payment method.
Cancellation by Customer:
– Customers can cancel their order before dispatch. For assistance with cancellation, contact our support team at idacraft15@gmail.com.
7. Courier Service Details
– All orders are dispatched within 48 hours of payment verification, excluding weekends and public holidays.
– Deliveries are trackable and insured to provide peace of mind.
– The customer or an authorized individual at the provided address may be required to sign for the package upon delivery.
8. Mailing Hours
Orders are processed and packed during our operational hours:
– Monday to Friday: 10:30 AM to 6:30 PM (excluding public holidays).
Orders placed outside of these hours will be processed the next working day.
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For any additional information or concerns regarding your order, please don’t hesitate to reach out to us at idacraft15@gmail.com or call +91 9988407415.